Privacy Policy

Last Updated: March 2026

At fsolarenergy.com, operated by Formost Solar Energy Equipment SP LLC, we are committed to protecting the privacy and security of our global customers. This policy outlines how we handle your personal data with the same precision and care we apply to our solar engineering.

 

1. Who We Are

Formost Solar Energy Equipment SP LLC (fsolarenergy.com) is a premier solar provider established in the United Arab Emirates, located in Musaffah Industrial 11, Abu Dhabi.

In this policy, “we,” “us,” and “our” refer to FSOLAR® and its parent company. We act as the data controller for the information you provide through our E-commerce platform.

 

2. Data Security & Credit Card Protection

Your financial security is our priority. We implement industry-standard hardware and software methodologies to safeguard your transactions.

     

      • Payment Security: All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

      • Transaction Integrity: fsolarenergy.com does not pass any debit/credit card details to third parties.

     

    3. Information We Collect

    To provide you with a seamless Off-Grid shopping experience, we collect information when you place an order or create an account:

       

        • Personal Identifiers: Name, email address, telephone/mobile number, and gender.

        • Logistics Data: Delivery address, billing address, and IP address for fraud prevention.

        • Account Preferences: Information provided during registration to personalise your experience with our FSOLAR® products and partner brands.

       

      4. How We Use Your Data

      We use your information to power your journey toward energy independence:

         

          • Order Fulfilment: Processing your purchase, managing deliveries via our courier partners, and handling warranty claims.

          • Technical Support: Providing expert consultation for your Off-Grid systems based on your purchase history.

          • Optimisation: Improving our website layout, product assortment, and identifying our global visitor demographics.

          • Communication: Sending you updates on your order or, with your consent, information regarding new FSOLAR® innovations and wholesale opportunities.

         

        5. Sharing With Third Parties

        We only share your data when it is essential for delivering our services:

           

            • Logistics Partners: Sharing your name and address with couriers to ensure your solar equipment arrives safely.

            • Fraud Prevention: Utilising agencies to ensure the security of our E-commerce ecosystem and verify high-value wholesale transactions.

            • Legal Compliance: We will only disclose personal data if required by UAE law. We NEVER sell your personal data to third parties for marketing purposes.

           

          6. Cookies & Analytics

          To provide a convenient shopping experience, we use cookies to:

             

              • Remember your login details and cart contents.

              • Analyse site traffic via Google Analytics (including Remarketing and Demographics Reporting).

              • You may opt out of Google Analytics for Display Advertising by adjusting your Google Ads Settings or using available web opt-outs.

             

            7. Your Rights

            As a valued client of fsolarenergy.com, you have the right to:

               

                • Request access to the personal data we hold about you.

                • Request the correction of any inaccurate information.

                • Request the deletion of your data (excluding information we are legally required to keep for administrative or security purposes).

               

              8. Policy Updates

              Our Website Policies and Terms & Conditions may be updated occasionally to meet global standards and regional requirements. Modifications are effective on the day they are posted. We encourage you to visit this section frequently to stay informed.

               

              Contact Us

              If you have questions regarding your data or this policy, please contact our privacy team:

              UAE Headquarters:
              FORMOST SOLAR ENERGY EQUIPMENT SP LLC
              Musaffah Industrial 11, Abu Dhabi, UAE
              Email: [email protected] | Mob: +971 56 57 14 701